Refund & Cancellation Policy
Last updated: 5 October 2026
We want you to be happy with what you buy. This policy explains when a refund or replacement is possible. It does not affect any rights you have under applicable consumer law.
Digital products
Digital products are delivered instantly and cannot be returned, so we generally don't offer refunds for a change of mind once a product has been delivered to your purchase page. Please check the description, previews, compatibility and system requirements before buying.
When we will fix the problem or refund
- Duplicate payment — you were charged more than once for the same order or product.
- Paid but no access — your payment was completed but you can't access the product, and we can't restore access.
- Faulty or missing files — a file is corrupted, incomplete or missing and we can't provide a working replacement.
- Wrong product — what was delivered is materially different from its description.
- Unauthorised or fraudulent payment — please also report it to your bank or card issuer straight away.
We will usually try to fix a technical problem first (for example by restoring access or providing a working file). If we can't, we will refund the amount you paid for the affected product.
When a refund is not normally appropriate
- You changed your mind after the product was delivered.
- The product needs software or hardware you don't have, where the requirement is stated on the product page.
- Access was withdrawn because of link sharing, abuse, a chargeback or another breach of the Terms & Conditions.
Services and mentorship
If you want to cancel a service or the Private Mentorship program, contact us as soon as possible. If the class has not taken place or work on your files has not started, we will consider cancellation and a refund. Work that has already been delivered — classes held, feedback, mixes or masters sent — is not normally refundable.
Failed payments
A failed or cancelled payment never unlocks a product. If money left your account for a payment that failed, Razorpay or your bank normally reverses it automatically. If it hasn't been reversed, contact us with the Razorpay payment ID and we will help.
How to ask
Email protonixacademy@gmail.com or call +91 8130132969 with:
- your order number (PA-…) and Razorpay payment ID (pay_…)
- the email address used at checkout
- what went wrong — for a damaged file, the product and file name, and a screenshot of any error
How refunds are paid
Approved refunds are made through Razorpay to the original payment method, for the amount actually paid (after any coupon), in the currency you paid in. The time for the money to reach you depends on Razorpay and your bank or card issuer.